BORING STUFF FOR THE NERVOUS AND INQUISITIVE

Where we source our tea

Little Sparrow tea is sourced from various producers in China, India, Japan, Kenya, Vietnam, Sri Lanka, South Africa and Taiwan.  

Free delivery!

Little Sparrow offers free delivery in the UK on all purchases over £30.

Delivery options

In the UK we offer Royal Mail First Class - usually 2 – 5 working days.

International delivery

International orders are sent by Royal Mail International Priority Delivery. Prices vary by region and by weight as follows:-

West Europe includes:

Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)

When you order, we need to know your name, e-mail address, delivery address, credit or debit card number, card expiry date and start date/issue no if applicable. This allows us to process your order and to notify you of your order status. We will also ask for your telephone number so we can contact you urgently if necessary.

The information we hold should be accurate and up to date and you can contact us to check this. Please inform us of any inaccuracies so we may correct it promptly.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We will never collect sensitive information about you without your explicit consent.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. Cookies are safe to use however, you can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Your personal information will be held securely for the uses described above, it will not be made available to any other party for any purpose.

If you do not want us to send you any marketing material in the future or if you have any questions/comments about a privacy matter, please let us know.

Returns policy

We are confident that our teas will allow you to enjoy fine loose leaf tea at its best. However, in the event you are unsatisfied, please return the item to us in original condition within 30 days of purchase and we will give you a full refund, including delivery and postage costs, and we will also re-imburse you for the return of the unsatisfactory goods. 

Customers in the European Union are also entitled to a statutory cooling off period of fourteen days, even if the goods are deemed satisfactory. In this instance we will fully refund the product cost, however you will be required to pay for the return of the goods in their original condition. Opened food goods cannot be accepted in this instance.

Please return items to the address on your invoice.

Company Contact Details:

by email - info@littlesparrowtea.com

by phone - +44 208 355 5089

by post - Little Sparrow Tea Ltd, 105 Charlton Church Lane, London, SE7 7AB, UK.

Complaints Policy

In the event of a customer complaint, please write to us by email or post, including name, invoice number, address and detailed description of your complaint. Little Sparrow Tea Ltd willmake every effort to review and reply in writing within 28 days. Your statutory rights are not affected.